1. Introduction
This document sets out the Disclaimer, Terms of Service, and Privacy Policy governing the use of services provided by Visas & Passports Unlimited (“the Company”, “we”, “us”, or “our”).
By submitting documentation, engaging our services, communicating with us, or authorising us to act on your behalf, the Customer, Applicant, or Company Representative (“Customer”) acknowledges that they have read, understood, and agree to be bound by the terms contained in this document.
2. Nature and Scope of Services
2.1 Visas & Passports Unlimited operates strictly as a visa facilitation and courier service, responsible for the submission, collection, and delivery of documentation to and from relevant Embassies, Consulates, High Commissions, and designated visa application centres representing foreign governments within the Republic of South Africa.
2.2 The Company does not issue visas, passports, or travel authorisations and does not influence visa decisions.
2.3 The granting, refusal, cancellation, or delay of any visa application remains solely at the discretion of the relevant Embassy, Consulate, High Commission, or government authority.
2.4 The Company’s role is limited to the administrative handling, couriering, submission, and collection of documents on behalf of the Customer.
3. Information and Advisory Disclaimer
3.1 Any information, guidance, or assistance provided by the Company in person, telephonically, electronically, or in writing is provided strictly for general informational purposes.
3.2 All information relating to visa requirements, documentation, timelines, procedures, or costs is based on publicly available information and the Company’s operational experience.
3.3 Visa requirements may change without notice, may differ by nationality or travel purpose, and may vary at the discretion of the relevant authorities.
3.4 The Company does not provide legal, immigration, consular, or professional advisory services, and any reliance on information provided by the Company shall be entirely at the Customer’s own risk.
3.5 Visas & Passports Unlimited shall not be held liable for incorrect or outdated information provided in good faith.
4. Acceptance of Services
4.1 A Customer will be deemed to have accepted and engaged the Company’s services when documents are submitted by email, courier, or in person; the Company is instructed to collect documentation; or the Company is instructed to submit or process documentation on the Customer’s behalf.
4.2 Engagement of services constitutes acceptance of all applicable fees and terms contained in this document.
5. Payment Terms
5.1 All visa service fees, courier fees, and related administrative costs remain the responsibility of the Customer or their company representative.
5.2 All visa applications and courier services are payable in advance unless otherwise agreed in writing.
5.3 Visa and courier fees are strictly non-refundable, regardless of visa refusal, visa rejection, visa delay, visa cancellation, or withdrawal of application.
5.4 The Company reserves the right to withhold passports, documentation, or collected materials until full payment has been received.
5.5 Visa fees and related charges are subject to change without prior notice due to Embassy policy changes, government surcharges, or courier cost adjustments.
5.6 Additional service fees may be charged for urgent or emergency visa applications, late visa submissions, additional courier services, or document handling beyond standard processing.
6. Limitation of Liability
6.1 Visas & Passports Unlimited, including its directors, employees, and representatives, shall not be liable for any losses, damages, costs, or liabilities arising from visa delays, visa refusals or denials, visa cancellations, non-issuance of visas, errors or omissions in documentation provided by the Customer, changes to Embassy or Consular requirements, or government policy changes.
6.2 The Company shall not be liable for any travel-related losses, including airline ticket cancellations or amendments, airline date changes, replacement airline tickets, deportation or denied entry, hotel cancellation or no-show penalties, car hire costs, transfers, or other travel arrangements.
6.3 Any charges incurred due to cancellation, amendment, or transportation costs relating to visa services shall remain the responsibility of the Customer.
6.4 The Company does not guarantee visa approval under any circumstances.
6.5 The Customer acknowledges that all visa decisions remain solely with the relevant Embassy, Consulate, or High Commission.
7. Client Responsibility and Document Accuracy
7.1 The Customer is solely responsible for ensuring that all documentation, information, and supporting materials submitted for visa applications are accurate, complete, and truthful.
7.2 The Company shall not be responsible for verifying the authenticity, completeness, or correctness of documents supplied by the Customer.
7.3 Any visa refusal, delay, rejection, or complication resulting from incorrect, incomplete, fraudulent, or misleading information provided by the Customer shall remain the sole responsibility of the Customer.
7.4 The Customer acknowledges that submission of false, fraudulent, or misleading documentation may result in visa refusal, travel bans, or other penalties imposed by the relevant authorities, for which the Company shall bear no liability whatsoever.
8. Third-Party Services
8.1 The Company may utilise third-party courier services, document handling services, or visa processing centres to complete services.
8.2 The Company shall not be liable for any loss, damage, delay, or mishandling of documents caused by third parties, including courier companies.
8.3 The Company accepts no responsibility for criminal actions, fraud, or misconduct committed by third parties involved in the visa processing or document transportation process.
9. Document Risk and Responsibility
9.1 While reasonable care is taken in handling documentation, the Customer acknowledges that documents submitted for visa processing are handled at the Customer’s own risk.
9.2 The Company shall not be responsible for loss, damage, or delay caused by Embassies, courier companies, government agencies, or visa processing centres.
10. Indemnity
10.1 The Customer agrees to indemnify and hold harmless Visas & Passports Unlimited, its directors, employees, and representatives from any claims, damages, or legal actions arising from incorrect or misleading documentation supplied by the Customer, the Customer’s failure to comply with visa requirements, or any third-party claims related to the Customer’s travel or visa application.
11. Force Majeure
11.1 The Company shall not be liable for any delays or failures in service resulting from events beyond its reasonable control, including embassy closures, government shutdowns, strikes or labour disputes, natural disasters, pandemics / wars etc, courier disruptions, or visa centre closures.
12. Courier Risk Transfer
12.1 Where documentation is transported by courier services, such transportation shall be at the Customer’s own risk.
12.2 The Company shall not be liable for any loss, damage, delay, or theft occurring during courier transportation.
13. Limitation of Liability Cap
13.1 To the maximum extent permitted by law, the total liability of Visas & Passports Unlimited for any claim arising out of or related to the services provided shall be limited to the total amount of service fees actually paid by the Customer to the Company for the specific service giving rise to the claim.
13.2 Under no circumstances shall the Company be liable for indirect, incidental, consequential, or special damages, including but not limited to loss of travel opportunities, loss of business, loss of income, or reputational damage.
14. POPIA Privacy Policy
Visas & Passports Unlimited complies with the Protection of Personal Information Act (POPIA).
The Company may collect passport details, identification numbers, travel information, contact details, and supporting visa documentation.
Personal information is collected solely for visa facilitation services, embassy submission, communication regarding applications, and regulatory compliance.
Information may be shared with Embassies and Consulates, Visa processing centres, Courier providers, and Government authorities.
Reasonable security measures are implemented to protect personal information against unauthorized access, misuse, or loss.
15. Governing Law
This agreement shall be governed by the laws of the Republic of South Africa, and any disputes shall fall under the jurisdiction of South African courts.
16. Severability
If any provision of this agreement is deemed invalid, the remaining provisions shall remain fully enforceable.
17. Amendments
Visas & Passports Unlimited reserves the right to amend these terms at any time, and updated versions will become effective upon publication.
18. Acceptance
By engaging the services of Visas & Passports Unlimited, the Customer confirms that they have read, understood, and accepted this Disclaimer, Terms and Conditions, and Privacy Policy.